shippingΒ andΒ returns

1. Shipping Coverage

We currently deliver across India. For international shipping, please contact us directly at info@dhanaayu.com for availability and pricing.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

3. Shipping Time

  • Standard Delivery (India): 3–7 business days

  • Remote Areas: Up to 10 business days

  • International orders (if applicable): Shipping duration varies by country and customs clearance.

4. Shipping Charges

  • Free shipping on prepaid orders over β‚Ή999 (within India).

  • For orders below β‚Ή999, a standard shipping fee of β‚Ή49–₹99 may apply depending on the location and weight.

  • Cash-on-Delivery (COD) charges may apply if the option is available.

5. Tracking Your Order

Once your order is dispatched, a tracking ID will be shared via SMS or email. You can monitor delivery status through our courier partner’s tracking page.


πŸ”„ RETURNS POLICY

We want you to be satisfied with your purchase. If something is not right, here’s how we handle returns:

1. Eligibility for Returns

  • Products must be unused, unopened, and in their original packaging.

  • Return request must be initiated within 7 days of delivery.

  • Returns are only accepted if:

    • You received the wrong item.

    • The product was damaged during delivery.

    • There is a genuine quality issue (with valid proof).

2. Non-Returnable Items

  • Opened or used products

  • Products without original packaging

  • Items purchased during a clearance sale

  • Perishable goods (if applicable)

3. Return Process

To initiate a return:

  • Email us at info@dhanaayu.com with your Order ID, reason for return, and photographs (if damaged).

  • Our team will review and, if eligible, arrange for pickup or request you to ship the item to our warehouse.

4. Return Shipping Costs

  • If the return is due to our error (damaged or incorrect item), we will cover the return shipping charges.

  • For all other returns, the customer is responsible for return shipping.


πŸ“ Contact Us

If you have any questions about your shipment or return request, contact our support team:

Dhanaayu Holistic Ayurveda Wellness and Research Pvt. Ltd.
πŸ“ D NO. 2-48-23, SF-302, Potluri Exotica, MVP Colony, Visakhapatnam – 530017, Andhra Pradesh, India
πŸ“ž +91 7702682345 / +91 9620853455
πŸ“§ info@dhanaayu.com

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