Effective Date: May 6, 2025

At Dhanaayu Holistic Ayurveda Wellness and Research Private Limited, we strive to ensure complete satisfaction with our Ayurvedic consultations, wellness treatments, and product offerings. Our Refund Policy outlines the terms under which refunds may be issued for our services and products.

1. Consultation Services

• Non-refundable: Payments made for completed consultations (in-person, telephonic, or online) are non-refundable.

• Cancellations:

  • If you cancel a scheduled consultation at least 24 hours in advance, you may be eligible for a full refund or rescheduling.

  • Cancellations made less than 24 hours before the appointment are not eligible for a refund.

2. Products (Ayurvedic Medicines, Supplements, etc.)

We accept returns and provide refunds for physical products under the following conditions:

• Products must be unused, unopened, and in their original packaging.

• Return request must be made within 7 days of delivery.

• Products damaged during transit or incorrect items received are eligible for a full refund or replacement at no extra cost.

Note: We reserve the right to reject refund requests for opened or used items, except in cases of proven defect or damage.

3. Wellness Packages or Subscriptions

• If you have purchased a multi-session wellness package or subscription:

  • Partial Refunds: Allowed only if cancellation is requested before the second session.

  • No refunds will be issued after multiple sessions have been availed.

  • Any applicable administrative or processing fees will be deducted.

4. How to Request a Refund

To initiate a refund or return, please contact us via:

Email: info@dhanaayu.com
Phone: +91 7702682345 / +91 9620853455

Include the following details:

• Full Name

• Contact Number

• Order/Invoice Number

• Reason for Refund/Return

• Photographs (if applicable)

5. Processing Time

Once refund is approved the amount will be credited in 7 to 10 business days to the original mode of payment

6. Non-Refundable Items

• Digital content or downloadable resources

• Gift cards or promotional items

• Services rendered fully or partially

• Customized or made-to-order products

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.

For more assistance, feel free to contact our support team.

“Incase case of replacement the replacement product will be delivered within 5 to 10 business days